Privacy policy.

Last Updated: 20/06/2025

Union Fitness Co. (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with our services, including our website, memberships, classes, promotions, and communications.

1. What Information We Collect

We may collect the following types of personal information:

  • Identification details: Name, date of birth, gender

  • Contact information: Phone number, email address, physical address

  • Health and fitness information: Medical history, injuries, fitness goals

  • Billing and payment details: Credit/debit card details (processed via secure third-party platforms)

  • Usage data: Website activity, IP address, device type, browser information

  • Membership details: Class attendance, bookings, preferences

  • Marketing preferences: Newsletter signups, promotion responses

We only collect health information with your consent and for the purposes of tailoring training safely.

2. How We Collect Information

We collect your personal information through:

  • Website forms and sign-ups

  • Membership and class bookings

  • Communication with our staff and coaches

  • Online purchases or account creation

  • Analytics tools (e.g. Google Analytics)

We may also collect personal information from third-party providers if you’ve given consent (e.g. fitness app integrations or referral platforms).

3. Why We Collect Your Information

We use your information to:

  • Deliver our services and manage your membership

  • Communicate with you about classes, schedules, events, and promotions

  • Tailor your fitness experience based on your goals and needs

  • Process payments and manage your account

  • Improve our website and services

  • Comply with legal obligations

You can opt out of receiving marketing emails at any time by clicking “unsubscribe” at the bottom of our communications.

4. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes:

  • Using secure third-party platforms for payments and bookings

  • Restricting access to your information to authorised staff only

  • Employing industry-standard security tools and protocols

When your personal information is no longer needed, we will destroy or de-identify it securely.

5. Disclosure of Your Information

We do not sell or rent your personal information.

We may disclose your information to:

  • Service providers that assist us in delivering our services (e.g. booking platforms, payment processors, email services)

  • Medical professionals in case of emergency

  • Regulatory authorities when required by law

All third-party providers are required to comply with strict confidentiality and data protection obligations.

6. Accessing and Updating Your Information

You may request access to your personal information at any time and ask for it to be updated or corrected.

To do so, please contact us via the details below. We may need to verify your identity before processing your request.

7. Cookies and Website Analytics

We use cookies and tracking technologies to improve your browsing experience and analyse site usage. This may include tracking:

  • Pages visited

  • Time spent on the site

  • Device and browser type

You can disable cookies in your browser settings, though some features of our website may not function correctly.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of other sites and recommend you review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website with an updated effective date.

10. Contact Us

If you have any questions, concerns, or complaints about how your personal information is handled, please contact:

Union Fitness Co.
info@unionfitnessco.com.au
4/34 Union Street, South Lismore, NSW, 2480